Over time, the number of BPO companies in the Philippines has been rising very fast. Business Process Outsourcing is the fastest growing industry in Philippines for 25 years. Researches show that outsourcing companies in the Philippines are experts at giving international companies great customer service.
A lot of companies in this field are now seen as the biggest economic drivers in the country. Even more interesting is the fact that top BPO companies don’t seem to be slowing down.
The main goal of BPO Companies is to give great customer service. They give a wide range of high-quality services besides customer services. Some of its main business services are IT services, call centers, and back-office tasks like billing and payment handling, accounting services, and HR management.
There are a few important things that make a business one of the best. Some examples of this are the total number of companies with a wide reach, the total number of workers, the amount of money made, and awards and honors given.
Over the years, the outsourcing business in Philippines has grown a lot. Because of this, it’s hard to say for sure which ones are the best BPO companies in the Philippines.
BPO Services in the Philippines
Companies that outsource their work are more likely to be successful than companies that don’t. When choosing a BPO company to transfer to, there are a few things you should think about.
The things that are covered are their abilities and skills, their business image, and their experience. There are over 700 registered BPO centers in the Philippines, making it very hard to find the right one for your business.
Before you hire a BPO company, make sure they have the right number of years of experience to meet your needs. Not only should they be popular, but they should also have skills that really work.
Here are some of the things that BPO companies might do for you:
IT Services Outsourcing
IT solution providers may change their services to fit the requirements of a client based on their type of business. Some common types of IT services are management of internet connectivity, ITSM (IT service management), SDLC (software development lifecycle), CRM (customer relationship management), and many more.
For this service to work, you need to be an IT expert. An IT specialist is in charge of the hardware, software, security, and email is a valuable asset for a company.
Content Writing Services
Content writing includes different kinds of writing. Writers usually work from home, but companies also need writers who can come to their offices. You can outsource a copywriter to help you with writing blogs, SEO articles, social media posts, email campaigns, press releases, technical articles, and even product or service details.
Service for Call Centers
Call Centers service is most in demand service in Philippines. Different BPO companies take care of different accounts from other countries. A lot of people have wrong ideas about the BPO business because this is the most popular service.
A large number of Filipinos don’t know much about BPO, they often think that all that is available is call center service. BPO companies in the Philippines also take care of are travel accounts, tech help, health and insurance, banking, and email or chat support.
Bookkeeping & Accounting Outsourcing
An accountant and a bookkeeper who are trained and licensed are often hired as offshore staff and leased from their own agencies. They will be outsourced by another company like Night Owl Consulting to handle the day-to-day business tasks and transactions of that company of the client.
Insurance and Healthcare Services
This is also called “outsourcing” medicine. Outsourcing Medicine is the process of hiring outside companies to do the clinical and back-end work for a healthcare service. Companies in the healthcare field choose to outsource their work to save money and get full access to professional workers.
SEO & Marketing Services
Outsourcing digital marketing is a great way for a business to reach customers all over the world. Search engine optimization (SEO), social media marketing, page optimization, pay-per-click, and content marketing are the key areas of digital marketing.
The main goal is to get more paid or organic visits to the site to spread the word about the brand. Using high traffic keywords also help get a lot of searches each month or each year. SE0 and Digital marketing helps companies change with the times when it comes to advertising and marketing.
Web Design Outsourcing Services
Web creation and web design are two different skills that are often used together. When you hire BPO companies in the Philippines to do your web development and design work, you can save money.
Philippines is a good place to do these kinds of things because of its low cost of living. Web design service includes planning and taking care of how a website works, what it says, and how it looks. Web design, on the other hand, is the process of programming the website and making it live so that clients can visit it.
Customer Services Outsourcing
Businesses will save time and money by hiring customer service representatives from best BPO companies in the Philippines. Businesses will be able to save time and money by not having to find and hire customer service reps. Customer support reps answer questions, deal with concerns, give useful information, and address issues from customers.
Data Entry Services
As part of data entry services, accurate writing, moving, and digitizing of data into a business’s database is done. Data entry takes a lot of time and needs to be done correctly so that businesses can get the information they need.
Many companies that do outsourcing can get their hands on the newest software tools for entering data and making sure it is correct. This gives the possible client peace of mind, which makes them more likely to hire them to do their data entry work.
Top 7 Outsourcing Companies in Philippines
Let us discuss about the best Outsourcing companies in Philippines in detail:
1. NightOwl Consulting
As a global business service (GBS) supplier, Night Owl Consulting offers their clients cutting-edge support that produces exceptional results with ease. They have first-hand knowledge of how to modify the business path to offer an affordable team experience.
NOC have reimagined what it means to be a BPO. They have gone beyond data entry support to offer their clients and employees more.
They provide white-glove support, seamlessly integrating their industry professionals into your team to become an integral part of your business fabric. One of the best outsourcing services provided by Night Owl Consulting are:
- Data Entry Services
- Bookkeeping Services
- AutoCAD Drafter Services
- Sales Admin Services
- Executive Assistant Services
- Insurance Associate Services
- Admin Assistant Services
- Pre-Construction Services
- Escrow Associate
2. The Accenture Inc.
Accenture works with more than 85 clients from North America, Europe, Africa, and Latin America. It is one of the biggest business process outsourcing companies in the Philippines.
The company has been in the Philippines since 1985 and now has more than 50 centers in places like Manila, Cebu, and Ilocos that hire more than 219,000 people. Accenture comes up with new ways to outsource IT for systems like Adobe, Salesforce, Oracle, SAP, and more.
The BPO also has Intelligent Operations Centers in the country that provide professional services in areas such as finance, budgeting, customer service, hiring, and finding new employees.
3. Teleperformance
Teleperformance is a French international company that has been doing business in the Philippines since 1996. Its customer experience services make it very popular these days. Teleperformance has customers in more than 170 countries around the world.
- As an example, the company provides voice and chat-based customer service and technical help, as well as sales, marketing, a language translation service, and more.
- HR management, order management, billing, accounting, and financial services are all examples of back-office tasks.
- Getting digital with the help of new technologies like cloud computing, analytics, and automation.
4. Six Eleven Global Teleservices
Six-Eleven began its journey in 2005 with only a few workers. The company is one of the first in its field to be owned by Filipinos. Six Eleven runs its business with a focus on finding solutions for its customers. Its call centers are meant to give customers the best possible solutions.
Six Eleven thinks that clear goals are the most important thing when outsourcing jobs because they help them reach their goals. The company works hard to meet its goals and sometimes even goes beyond them. This gives it an edge over its rivals.
5. StaffWiz
The Philippines’ Staffwiz is in Tordesillas, Makati, and is one of the most sought-after outsourcing firms by new businesses and small to medium-sized businesses.
Incoming and outgoing customer service, technical support, order handling, help desk support, telemarketing, and virtual receptionist services are just some of the things they do to help. We want to help companies streamline their processes, lower costs, and make more money.
Businesses can set up dedicated offshore teams with Staffwiz. These teams can work from home and fit in perfectly with the client’s internal team setup.
6. CloudStaff Philippines Inc
Cloud Staff was a corporation that had its beginnings in 2005 in Australia and was first created as a software development firm with a primary focus on Western Markets.
As the company grew, in the year 2010, it recognized itself as an emerging firm in the Philippines for the provision of outsourced services.
At the time, it had just a small number of employees. Soon enough, CloudStaff was able to have significant success since it was managed by knowledgeable management and workers who were both experienced and enthusiastic.
7. StaffVirtual
Through its services in the Philippines, Staff Virtual, an American BPO company, helps its clients find cheap staff and run their businesses more efficiently. The business is based in Makati and provides expert services in areas like
For customer service, there is a virtual helper, live chat and email support, telemarketing, and sales services.
- In the back office, people enter data and orders, do paperwork and accounting, help with purchases, process claims, and other tasks.
- Outsourcing IT includes making software, making apps for phones (iOS and Android), full-stack development, and more.
- Taking care of their employees’ salaries, perks, and following the law.
- Outsourcing the creative process includes things like graphic design, animation, video editing, reviewing, and more.
Conclusion
Philippines has become a center for Business Process Outsourcing (BPO) services around the world. It is also home to some of the best BPO companies in the world. The Philippines is one of a kind because it has a skilled and English-speaking population, low-cost operations, and a strong infrastructure for business support services.
It was fun to learn about some of the best BPO companies in the Philippines. Each one has its own skills and areas of expertise.
